Concierge service for tourist apartments in Barcelona
Concierge company for vacation rentals in Barcelona
Our concierge services for tourist apartments
At BCN Flat Management, we go beyond comprehensive property management; we offer an exclusive concierge service in Barcelona.
- 24/7 Customer Service: We resolve any questions or issues at any time of the day or night.
- Tour Planning: We coordinate and confirm reservations for tours, excursions, restaurants, and other local activities, ensuring guests make the most of their visit to Barcelona.
- Personalized Check-in and Check-out: We welcome guests in a warm and personalized manner upon arrival and take care of their farewells.
- Local Recommendations: We offer advice on the best attractions, charming restaurants, cultural events, and unique activities in Barcelona. Additionally, for immediate convenience, each apartment has its own online guide that tourists can access instantly.
- Cleaning and Maintenance Services: We schedule and supervise professional cleaning services before, during, and after each stay, in addition to coordinating any necessary maintenance to ensure the apartment is always in optimal condition.
- Personalized Concierge Services: We go above and beyond, arranging special services upon request, such as private transportation, pre-arrival grocery shopping, luggage assistance, or any other request that will make your stay more comfortable and memorable.
Why do you need to hire a concierge company?
Hiring a concierge service for your vacation rentals in Barcelona is a smart investment that transforms your guests’ experience and optimizes your property management.
- Local Expertise: We know Barcelona and the most relevant places. We offer your guests authentic and personalized recommendations, ensuring they experience the city to the fullest.
- Personalized and Attentive Service: We take care of each guest individually, from the moment they book until check-out.
- 24/7 Assistance: Guest needs have no timetable. Whether it’s an urgent question at midnight, a last-minute recommendation, or a special request, our team is always available to help.
- Time and Effort Savings: Delegating customer service and the management of daily needs to professionals frees you from a significant burden. This allows you to focus on other aspects of your business or simply enjoy your free time without constant worries.
- Improved Guest Experience: We ensure that every visit is memorable and satisfying, resulting in better reviews, more recommendations, and ultimately, greater success for your vacation rental business.
Vacation rental management service on different platforms
So you optimize your returns and earn more
Packages and prices for our vacation rental management services
Hiring a PMC comes with a lot of headaches. The way you pay for it shouldn’t be one of them.
Flat Monthly Fee
Best for owners that are not willing to monitor fluctuating numbers and want to keep things straight forward.
Percentage of Bookings
Best for owners who understand that profits vary month to month and want to get the maximum return.
Mid-Term
Touristic
Why trust our concierge service for vacation rentals in Barcelona?
You can trust our concierge service for vacation rentals expertise for your Barcelona property due to our unique qualifications:
Experience
We've been working professionally with Airbnb since 2009, making us among the earliest pioneers of the platform in Barcelona.
Proven Performance
We have a history of achieving top rankings in Barcelona and possess extensive social proof with over 3000 accumulated reviews across our managed properties.
Deep Platform Insight
We have developed a strong, personal relationship with Airbnb and possess an in-depth understanding of their platform, algorithm, and customer base.
Specialized Knowledge
Our expertise extends to critical areas like the Airbnb resolution system and adapting to new platform features.
Longevity & Dedication
Our long-standing presence and success on the platform since its early days demonstrate our commitment and capability.
Strong Relationship
We maintain a robust working relationship with Booking.com, benefiting the properties we manage.
Reviews of our concierge service for vacation rentals in Barcelona
“The pandemic took a toll on everyone's businesses. When guests stopped traveling, so did the bookings. Management companies were taking a hit too. I thought BFM would let me go. But instead, they fought to keep me as a customer. They offered discounts and even got a loan from the bank to be able to pay us. That’s unheard of. Any other company would have just said ‘sorry, we can’t do this anymore.’But BFM called and said ‘How can we make this work’. Alina and her team really care. And not just about the service they give, but about me as a person.
Alina and her team at Barcelona Flat Management have been managing properties for us in Barcelona for over 10 years. For one flat, she managed the rental then subsequent successful sale. For another flat, she has managed multiple rentals, maintenance, and one recent renovation. We trust Alina implicitly. Her honesty, transparency, excellent taste, understanding of the market, and attention to detail makes all projects run smoothly and efficiently – particularly important when I cannot be present in Barcelona myself. She is our key to managing the properties remotely and I highly recommend her for any real-estate projects in the area. It is rare to find a person and team like this in Barcelona and we consider ourselves very lucky.
“I live abroad so helping or being a part of any management tasks just isn’t possible. I needed a PMC in Barcelona that could do it ALL for me. And being long distance, I needed a company I could actually trust and be transparent about my property and all the things going on with it. BFM really goes the extra mile in their communication. Like, if something happens or needs my attention, Alina calls me right away to give me the details. Then they lay out all the options they have to solve it. When you can live in a completely different country than your rental and not have to worry about it…price is no object.
We have been working together for more than 10 years and I can only say positive things about BFM and specifically about Alina and Andrei. I would highlight their great experience and professionalism, their capacity for innovation and progress, the use and knowledge of the software they use to manage all the rental platforms, their willingness, their enthusiasm, and their human quality. For our company they have always been unconditional support.
We are a company that has several tourist apartments. The main business of our business group has to do with another totally different activity, so we can not manage this tourist activity. Therefore, we turned to BARCELONA FLAT MANAGEMENT on the recommendation of an acquaintance who already worked with them. Without any doubt it was an excellent decision, it is a totally professional company, serious and has met our expectations far above what we thought. Their management is fundamental for us since they take care of absolutely everything. We have been working with them for several years, and above all, it is in difficult times when their experience and professionalism is demonstrated. At the time of the pandemic, a very hard time for tourism, they knew how to reinvent themselves so that our profitability would drop as little as possible, another example is a work in one of the floors that has left us 2 months without elevator in an apartment of 8 floors, and that they have been able to solve in an impeccable way. 5 stars without any doubt.
