Key delivery service for tourist apartments in Barcelona
Specialists in key collection and delivery for vacation rentals in Barcelona
Experts in check-in and check-out of tourist apartments in Barcelona
We offer a seamless and flexible key handover service designed to make guest arrivals and departures in Barcelona as smooth and convenient as possible. Understanding that guest experience begins the moment they arrive, we combine the warmth of personalized welcome with the efficiency of modern access solutions. Our dedicated team provides various options to suit different needs, ensuring a stress-free start and end to their stay, whether they prefer a personal greeting or the flexibility of self-check-in.
How does key delivery/collection and guest assistance work with BCN Flat Management?
- Key Handover Methods: We offer flexibility in how guests receive their keys.
- In-Person Welcome: Our preferred method is a personalized check-in where one of our friendly team members meets the guest directly at the apartment. They hand over the keys, provide a brief tour of the property, explain how everything works, and share valuable local tips using our custom-designed digital guidebook. This personal touch ensures guests feel welcomed and have all the information they need.
- Secure Key Box Access: For guests arriving late or who prefer maximum flexibility, many of our properties offer a self-check-in option using secure key boxes with access codes. This allows guests to retrieve the keys at any time upon arrival.
- Key Collection: The check-out process is designed for simplicity:
- In most cases, guests can simply leave the keys inside the property upon departure and ensure the door is securely closed behind them. Our check-out team will handle the collection shortly after.
- Guest Assistance: We provide 24/7 online communication support before arrival, during their stay, and even after departure. Guests have access to dedicated contact channels (like WhatsApp or phone) for any immediate needs or emergencies. All guests receive access to our comprehensive digital guidebook, filled with personalized recommendations for exploring Barcelona, property-specific information, and troubleshooting tips. We offer flexibility with check-ins, accommodating arrivals at any time of the day, every day of the year, to fit various travel schedules.
- Additional Charges: While we strive for maximum flexibility and offer check-ins at any hour, including holidays, please be aware of potential additional charges transparently communicated prior to booking:
- Late Check-in Fee: A fee applies for arrivals outside standard hours to cover the late working hours of our team members providing the in-person welcome.
- €25 for arrivals between 20:00 (8 PM) and 00:00 (midnight).
- €50 for arrivals after 00:00 (midnight).
- Key Loss: Charges may apply for the replacement of lost keys and changing locks if necessary for security.
- Cleaning or Maintenance During Stay: While standard cleaning is done between stays, additional cleaning or maintenance services requested by the guest during their stay may incur extra charges, agreed upon beforehand.
Our Guest Check-in Management Process for Key Handover and Collection
Immediately upon booking, guests receive a warm, personalized greeting from us. We send them essential information to start planning their trip and typically provide an Arrival Form to collect details like flight number and estimated arrival time, allowing us to coordinate their check-in seamlessly.
Once the Arrival Form is submitted, we use the provided flight details and arrival time to track their journey and anticipate their arrival accurately. Guests receive contact information for the team member who will welcome them, allowing direct communication via WhatsApp or phone on the day of check-in to confirm their exact arrival time at the apartment.
Guests coordinate with our team member on the day of arrival. Upon reaching the apartment, depending on the agreed method:
- Our colleague provides the warm in-person welcome and key handover, tour, and information session.
- Guests use a provided code to access keys from a secure key box.
- (Optional/Future consideration): For properties with electronic locks, guests might receive a virtual access code for direct entry.
From the moment of check-in, guests have direct contact information for their welcome agent and our property management team, ensuring they can reach out with any questions or issues immediately.
Our support continues throughout the guest’s stay. Guests can contact us via email or WhatsApp with any needs. Our team is available to provide assistance, arrange maintenance if necessary, and help resolve any issues quickly to ensure a comfortable and enjoyable experience. We also have a dedicated maintenance team for swift issue resolution.
The check-out process is simple: guests leave the keys inside the property and close the door.
Our check-out team inspects the apartment shortly after the guest departs. They coordinate with the cleaning team to review the property’s condition and ensure everything is in perfect order, addressing any noted issues promptly to prepare the apartment optimally for the next incoming guests.
Benefits of the Check-in or Key Handover Process
- Personalized Welcome: Our preference for in-person check-ins creates a warm, personal connection from the start, providing guests with valuable local insights and property details face-to-face for a great holiday kickoff.
- Flexibility: Offering both in-person and secure key box options, along with accommodating check-ins at any time, ensures maximum convenience for guests, regardless of their arrival schedule or preference.
- Transparency: Clear communication from the initial booking, detailing the process, potential fees, and points of contact, ensures guests are fully informed and have a smooth, predictable experience.
- Security: Providing a secure key handover method (whether in-person or via secure box) and offering a detailed property introduction helps guests feel safe and comfortable in their temporary home.
Attentiveness to Guests: Our 24/7 online support and dedicated maintenance team ensure that guest questions are answered and any issues are resolved quickly, demonstrating our commitment to their comfort and satisfaction throughout their stay.
Vacation rental management service on different platforms
So you optimize your returns and earn more
Packages and prices for our vacation rental management services
Hiring a PMC comes with a lot of headaches. The way you pay for it shouldn’t be one of them.
Flat Monthly Fee
Best for owners that are not willing to monitor fluctuating numbers and want to keep things straight forward.
Percentage of Bookings
Best for owners who understand that profits vary month to month and want to get the maximum return.
Mid-Term
Touristic
Why trust our key delivery service in Barcelona?
You can trust our key delivery service for your Barcelona property due to our unique qualifications:
Experience
We've been working professionally with Airbnb since 2009, making us among the earliest pioneers of the platform in Barcelona.
Proven Performance
We have a history of achieving top rankings in Barcelona and possess extensive social proof with over 3000 accumulated reviews across our managed properties.
Deep Platform Insight
We have developed a strong, personal relationship with Airbnb and possess an in-depth understanding of their platform, algorithm, and customer base.
Specialized Knowledge
Our expertise extends to critical areas like the Airbnb resolution system and adapting to new platform features.
Longevity & Dedication
Our long-standing presence and success on the platform since its early days demonstrate our commitment and capability.
Strong Relationship
We maintain a robust working relationship with Booking.com, benefiting the properties we manage.
Reviews of our key delivery service in Barcelona
“The pandemic took a toll on everyone's businesses. When guests stopped traveling, so did the bookings. Management companies were taking a hit too. I thought BFM would let me go. But instead, they fought to keep me as a customer. They offered discounts and even got a loan from the bank to be able to pay us. That’s unheard of. Any other company would have just said ‘sorry, we can’t do this anymore.’But BFM called and said ‘How can we make this work’. Alina and her team really care. And not just about the service they give, but about me as a person.
Alina and her team at Barcelona Flat Management have been managing properties for us in Barcelona for over 10 years. For one flat, she managed the rental then subsequent successful sale. For another flat, she has managed multiple rentals, maintenance, and one recent renovation. We trust Alina implicitly. Her honesty, transparency, excellent taste, understanding of the market, and attention to detail makes all projects run smoothly and efficiently – particularly important when I cannot be present in Barcelona myself. She is our key to managing the properties remotely and I highly recommend her for any real-estate projects in the area. It is rare to find a person and team like this in Barcelona and we consider ourselves very lucky.
“I live abroad so helping or being a part of any management tasks just isn’t possible. I needed a PMC in Barcelona that could do it ALL for me. And being long distance, I needed a company I could actually trust and be transparent about my property and all the things going on with it. BFM really goes the extra mile in their communication. Like, if something happens or needs my attention, Alina calls me right away to give me the details. Then they lay out all the options they have to solve it. When you can live in a completely different country than your rental and not have to worry about it…price is no object.
We have been working together for more than 10 years and I can only say positive things about BFM and specifically about Alina and Andrei. I would highlight their great experience and professionalism, their capacity for innovation and progress, the use and knowledge of the software they use to manage all the rental platforms, their willingness, their enthusiasm, and their human quality. For our company they have always been unconditional support.
We are a company that has several tourist apartments. The main business of our business group has to do with another totally different activity, so we can not manage this tourist activity. Therefore, we turned to BARCELONA FLAT MANAGEMENT on the recommendation of an acquaintance who already worked with them. Without any doubt it was an excellent decision, it is a totally professional company, serious and has met our expectations far above what we thought. Their management is fundamental for us since they take care of absolutely everything. We have been working with them for several years, and above all, it is in difficult times when their experience and professionalism is demonstrated. At the time of the pandemic, a very hard time for tourism, they knew how to reinvent themselves so that our profitability would drop as little as possible, another example is a work in one of the floors that has left us 2 months without elevator in an apartment of 8 floors, and that they have been able to solve in an impeccable way. 5 stars without any doubt.
Optimize the check-in/check-out management of your vacation apartment guests
Based on the comprehensive cleaning and seamless key handover/guest assistance services detailed above, owners should reach out to us for professional property management in Barcelona. Our dedication to meticulous property care, coupled with a flexible and attentive guest experience approach, ensures your apartment is not only impeccably maintained but also consistently provides positive experiences for guests. This leads to better reviews, higher occupancy rates, and ultimately, optimized rental income and peace of mind for you as the owner. Contact us to learn how we can maximize your property’s potential in the Barcelona rental market.
